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2
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A key feature of good customer care is (talking)
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3
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A customer care policy states what things a customer can be given. This is called?
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4
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When customer stop using the business this leads to?
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5
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Large quantities of complaints that staff deal with can lead to?
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6
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Providing training to the staff does?
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7
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If customers leave and talk about the company negatively this leads to?
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8
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If staff are unhappy working in a company this can make the company have a?
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11
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Poor Customer Care can lead to?
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13
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When a customer will return to the business again?
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