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3
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My ___________ to you.
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6
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I know it may not be _____________ for you, but….
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7
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I __________ how that would upset you.
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8
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I'm terribly sorry you had to wait so long. I can imagine how ________ that can be.
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9
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I see how this could be ____________.
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1
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The ________ of voice goes a long way toward helping convey empathy.
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2
|
____________ feelings and using empathy are such important parts of every customer contact.
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4
|
Empathy means putting yourself in the customer’s __________.
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5
|
When you respond with empathy, the customer and the company both __________.
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10
|
I'm _________ you've been transferred from department to department. That can be irritating.
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