|
|
|
7
|
Gives advice at the first mention of a problem or decision
|
|
8
|
Language that overwhelms the listener instead of communicating meaning
|
|
9
|
Evaluates everything you say
|
|
10
|
The listeners understanding of the speakers total
|
|
11
|
When messages are reconstructed to conform their own attitudes, prejudices, needs and values
|
|
13
|
Assuming you know what the speaker is going to say
|
|
14
|
listens for a cue to take over the speaking turn
|
|
15
|
The skills needed to understand, influence, and create media messages
|
|
17
|
Gives feedback as appropriate, smile, nod, and otherwise appropriately respond to the content and feeling of the message
|
|
|
|
|
|
|
1
|
Words whose meanings are difficult
|
|
2
|
A polite word or phrase used to substitute for some offensive term
|
|
3
|
Judging messages in some way
|
|
4
|
Looks all around the room and at others but never at you
|
|
5
|
Nonverbal behaviors that satisfy some personal need or usually occur without awareness
|
|
6
|
Listener responses to a speaker that do not ask for the speaking role
|
|
12
|
The rightness or wrongness of actions
|
|
16
|
'Shop talk'
|
|
18
|
An active process of receiving messages sent orally
|
|
19
|
Feeling another persons feelings
|
|
20
|
Responses you make while the speaker is talking
|
|
|
|
