|
|
|
5
|
Recognize with gratitude; be grateful for
|
|
7
|
Transmit information
|
|
8
|
Someone who pays for goods or services
|
|
11
|
Another word for contentment is __________
|
|
14
|
____________ to the customer- do not make excuses or act indifferent
|
|
15
|
____________about what you can do for the customer
|
|
16
|
Follow Up - anything _____________ to the customer should be completed in a timely manner
|
|
18
|
Good-natured tolerence of delay or interruption
|
|
|
|
|
|
|
1
|
A facial experssion charcterized by turning up the coener of the mouth; usually shows pleasure or amusement
|
|
2
|
Work done by one person or group that benefits another
|
|
3
|
___________ to what they have to say
|
|
4
|
Offer __________
|
|
6
|
The act of giving hope or support to someone
|
|
9
|
Lend a hand
|
|
10
|
Agree on a ______________
|
|
12
|
Get the __________ - ask probing questions
|
|
13
|
___________ the customer
|
|
17
|
Take one for the team
|
|
|
|
