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| 5 | special service that offers a one-time signing opportunity to be imprinted on items | 
 
 
| 6 | refers to the actual manufacturing part of the items on the orders; typically located in warehouse | 
 
 
| 7 | division specifically for Restaurant and Salon/Spa services | 
 
 
| 8 | special mailings, faxes, emails sent to customers featuring special deals on our products | 
 
 
| 9 | Thayer Office Manager, main supervisor | 
 
 
| 10 | department charged with being liaisons for customers in assisting orders status | 
 
 
| 11 | special discount or key | 
 
 
| 12 | CS Team Lead/Group Leader | 
 
 
| 13 | this is how emails are tracked in order to get credit for all outbound messages sent to customers | 
 
 
| 14 | division specializing in a variety of Calendars, Cards and various Promotional Items | 
 
 
| 16 | special services that we can do to fold, insert, seal and mail orders as specified by customers | 
 
 
| 17 | refers to the type of paper material used for printed products such as greeting cards & calendars | 
 
 
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